Can I record phone calls? The answer to that question is ‘yes’ but only if you follow the rules! The rules are in the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000. When can I record phone calls? You can lawfully...
You’ve clicked the ‘unsubscribe’ button. So, now what happens to your email address? If you are sending emails to customers then you need to understand every step of the process and the legalities behind protecting their data. Luckily, the team at...
We advise clients regularly on marketing. Yes, data protection has a great deal to do with marketing — it’s all about what you can and can’t do with a customer’s or prospective customer’s data. When to use data consent in marketing- the...
Many care homes and providers view data protection as a secondary concern in relation to care and CQC. We understand that — care comes first. We get that. However, what you may not know is that your CQC inspector will also be assessing your data protection as...
Should you tell people that your business is COVID-19 free? Right, so you would like to tell all your clients and customers, that your staff are COVID-19 free. It’s a good idea, you think to yourself, as I can get more business than the place down the road...
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